Identify the severity and impact to the business and determine follow-on actions and establish timelines.
We will ensure the situation is contained and prevent it from spreading by implementing our incident response plan.
Ensure business operations are able to resume as quickly as possible.
If you have retained legal representation, we will work closely with them at all times to ensure confidentiality and communications remain appropriate.
Collect and safeguard information from compromised computers. Evidence disks and printouts will be created and stored with chain of custody documentation.
We will establish an incident management team and assist with messaging with clients and media.
We are able to act as liaison to Industry-specific or applicable Government oversight agency / organization as necessary. We know them well.
We’ll perform eradication, clean up, and recovery of compromised computers and document all activity.
Upon completion, we will debrief you with recommended process improvements to prevent and deter similar incidents from happening again.
Upon realizing that our business data had been compromised through a data breach, we reached out to Sera-Brynn. It was the best decision we could have made. Sera-Brynn's team was on-site to perform incident response support within hours of notification. During the course of their investigation, they quickly identified critical facts regarding the breach that were ultimately required to make business decisions from. They additionally provided crisis communication support and aligned key components (legal, law enforcement and insurance) to ensure the business stayed in business. We survived this breach because of Sera-Brynn!
Sera-Brynn did a fantastic job - very fast response time and able to bring in specialists and technologies I had never even heard of. Thanks to them I was able to recover quickly and avoid significant loss of clientele.