Top Scores in Customer Service Capture Cyber Risk Management Firm’s Spirit

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October 2, 2017

Top Scores in Customer Service Capture Cyber Risk Management Firm’s Spirit

Data Reveals Exceptional Customer Service from Sera-Brynn
Sera-Brynn, LLC, a FedRAMP Third Party Assessment Organization (3PAO) and cyber risk management firm, was recently awarded top scores in customer service satisfaction by its clients through a survey conducted by Dun & Bradstreet, the global leader in commercial data, analytics and insights for business.

By earning a 97 out of 100 points in the August 2017 report, Sera-Brynn secured an extraordinary performance rating in consulting and management services, in relation to its peers.

“Even though cyber risk management and compliance are a business necessity and not a luxury, we strive to deliver a superior customer service experience,” stated Rob Hegedus, CEO of Sera-Brynn.

Sera-Brynn received positive feedback across the board, in all report categories: Overall Performance, Reliability, Cost, Order Accuracy, Delivery/Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness.

For more information, visit https://sera-brynn.com.

About Sera-Brynn
Sera-Brynn is a Payment Card Industry Qualified Security Assessor and FedRAMP Third Party Assessment Organization (3PAO) specializing in cyber risk management. Offering compliance and risk assessment, risk control, and incident response services Sera-Brynn empowers clients to manage cyber risk and meet applicable and mandatory cybersecurity regulatory standards. Founded in 2011 by former members of the U.S. intelligence community, Sera-Brynn is ranked #9 worldwide on the Cybersecurity 500 list.

Media Contact
Colleen H. Johnson
colleen.johnson@sera-brynn.com
Sera-Brynn, LLC / Cyber Risk Management
5806 Harbor View Blvd., Suite 204
Suffolk, Virginia 23435